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EXIN VERISME (VeriSM™ Essentials) Exam is designed to assess an individual's knowledge and understanding of the VeriSM™ approach. This approach is a service management framework that aims to help organizations achieve digital transformation by providing a holistic and adaptive approach to service management. VERISME Exam consists of 40 multiple-choice questions, with a pass mark of 65%.

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EXIN VeriSM™ Essentials Sample Questions (Q19-Q24):

NEW QUESTION # 19
What is the best description of shadow behavior?

• A. IT service provisioning being so good that consumers are unaware of IT
• B. Implementing systems or solutions without explicit organizational approval
• C. Creating a tribal system where team members are overshadowed by others
• D. A junior observing a senior by doing job-shadowing and learning on-the-job

Answer: B,C

NEW QUESTION # 20
What is the most important element of creating a service culture?

• A. Empowering the employees to make decisions on their own
• B. Training employees and managers in good service behavior
• C. Measuring the service culture in order to identify improvement ideas
• D. Showing the consumer that they are valued by actions ratherthantelling them

Answer: D

NEW QUESTION # 21
Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?

• A. Report achievement against agreed targets
• B. Set boundaries and provide a structure for delivery
• C. Ensure that detailed SLA documentation is available
• D. Under-promise and over-deliver

Answer: B

NEW QUESTION # 22
What differentiates VeriSM from other IT service management approaches?

• A. VeriSM focuses on the corporate IT aspects in the organization.
• B. VeriSM takes all organizational capabilities into account.
• C. VeriSM differentiates IT from other service management practices.
• D. VeriSM is a logical evolution to older IT service management practices.

Answer: B

NEW QUESTION # 23
Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

• A. Service management principles
• B. Produce
• C. Management Mesh
• D. Define

Answer: A

NEW QUESTION # 24
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